Returns & Refunds Policy

At House of Sol Studio, every piece is designed to be worn and loved. If something isn't quite right with your order, we are here to help make it right.

Change of Mind Returns

Eligible Items: We accept change-of-mind returns on unworn necklaces and bracelets within 14 days of delivery.

Condition: Items must be in their original, unworn condition with all original packaging, tags, and pouches intact.

Return Shipping: Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked shipping service.

Non-Returnable Items (Earrings)

Due to strict health, hygiene, and safety regulations, all earrings are strictly final sale and cannot be returned or exchanged for change of mind.

This policy applies to all pierced jewelry, including studs, hoops, and huggies.

Faulty or Damaged Items

We take great pride in our quality, but if your piece arrives damaged or develops a manufacturing fault, we will resolve it promptly with a replacement, repair, or full refund (including return shipping costs).

Our goods come with guarantees that cannot be excluded under standard consumer law.

What counts as a fault: Manufacturing defects, broken clasps upon arrival, or structural issues not caused by accidental damage, neglect, or improper storage.

Reporting window: Please inspect your order upon arrival and contact us within 7 days of delivery for items damaged in transit.

How to Lodge a Return or Fault Claim

1. Email our team using our contact page with your order number and full name.
2. If reporting a faulty item, attach clear photos or a short video showing the issue.
3. Once approved, our team will provide step-by-step return instructions and the return shipping address.
4. Once we receive and inspect your returned piece, approved refunds are processed back to your original payment method within 3–5 business days.